Skip to main content

Self-Cultivation

How to Transition from Customer Service to Operations?

Student Question: After graduating, I failed the graduate school entrance exam once. I currently work as an online customer service rep — I’ve been doing it for about a year. Now I want to switch jobs and move into operations, but the problem is I have no relevant experience. Customer service has been simple, mechanical work: answering messages using fixed script templates. It doesn’t feel like something that adds value to a job application.

How to Choose the Right Career Direction

Student Question Hello Master, I’m not sure how to choose my career direction. My constant struggle is: have I actually made the right choice? And how can I tell whether I’ve truly found the right job? I’d love your guidance. Master Chi’s Response When the skills and qualities required by your chosen career largely match your strengths, you’ve made the right choice. Let me break this down into a concrete framework for career matching.

How to Cultivate High-Net-Worth Clients

If you frequently meet influential figures at work events and dinner parties, you’ve probably collected their contact info — but have no idea how to follow up. Take someone working in financial marketing: attractive, but worried about coming across as too agenda-driven, and acutely aware of the status gap. So the connection never goes beyond a first meeting. How do you actually maintain high-value connections when you’re just starting out?

On 'Sustainable Compound Value' — A Reality Check

Student Question: Master, there’s a concept going around: you should chase “sustainable compound value” — the kind of work that generates continuously compounding returns. In your view, what kinds of things can ordinary people do that qualify? Does reading, writing, or public speaking count? Master Chi’s Response: This is self-help chicken soup. Here’s the simplest test: according to the logic of compounding, any wealth you hold will grow exponentially given enough time. So by that reasoning, anyone can become a billionaire — all you need is patience.

Walking Among the People: Wisdom Forged Within the Red Walls

First, let me state clearly: this article has been reluctantly revised twice under pressure. It is pure, undiluted practical wisdom — read it slowly and cherish every word. This is also, I believe, the most advanced wisdom about navigating human society you will find anywhere online. Every line has been distilled from my direct, firsthand observation of the top-tier families within the red walls — whether in my role as counselor or advisor. I’ll spare you the lengthy preamble. Each section deserves careful, unhurried reflection.

What to Do When Toxic People Enter Your Life

·2 mins
Student Question: What should I do when toxic people enter my life? In college, I was reported to the authorities by the class president for no reason. The first time it happened, I pushed back. But after that, they kept targeting me in the group chat, making things up that I never did. I’ve been brought to tears by it more than once. How am I supposed to handle this kind of interpersonal situation?

How to Become a High-Income Earner: Two Paths for Two Starting Points

Student Question Master, how does one become a high-income earner? What are the different paths for those with advanced degrees versus those with ordinary education? Master Chi’s Response 1. Advanced Degree — Career Route: Becoming a career elite or professional. Think big-tech programmers, investment banking, law, medicine — the high-salary corporate track. Generally speaking, this path suits people who are both highly credentialed and willing to grind. Those who fit that profile, if they can climb the ladder or land a role at a top-tier firm, will find the income quite good.

Should I Switch to Product Management?

·2 mins
Student Question: I want to do more innovative work, so I’m thinking of transitioning into product management. My background: I graduated last year with a bachelor’s degree and am currently working in operations at a new retail company. The brand has strong market presence, but there’s little real room to exercise operational strategy. Business was great during the recent National Day Golden Week holiday, but that had nothing to do with my work as an operator. One year in, and I have no meaningful results to show.

How to Handle a Career Bottleneck?

·1 min
Student Question: Personally, I feel the three biggest bottlenecks in my current career are the following: I’m arrogant and always need to prove myself — too much individualism, too much ego. I never listen to what my boss or leadership tells me to do. I’m stubborn and tend to fixate on things, always pushing to extremes. I’m narrow-minded, can’t take criticism, and constantly think about getting back at people. I’m suffering. I’d like to ask Master how I can change these three fatal flaws.

When the Autumn Wind Rises

·9 mins
When the autumn wind rises, the crab claws itch. I’ve been writing substantive content for several days in a row — it’s tiring. Today I want to write something casual, something fitting for the season: a chat about Chinese mitten crabs. My love for hairy crabs traces back to my father’s social circle. As most of you know, I’m from Shanghai with ancestral roots in Shaoxing — a genetic combination that practically hardwired a love of hairy crabs into my soul.